PRIVACY POLICY
Last updated: June 2026
Lauren Owens Naturopathy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, or engage our naturopathic services.
Personal and Health Information We Collect
We may collect personal information including:
- Name
- Email address
- Telephone number
- Postal address
- Date of birth
- Health and medical information
- Consultation notes
- Pathology and test results
- Payment, billing and transaction information
- Information submitted through website contact forms
We may also collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited on our website
- Website usage data collected through cookies or analytics tools
Why We Collect Your Information
We collect personal information to:
- Provide naturopathic consultations and health services
- Assess your health needs and develop treatment recommendations
- Manage appointments and communicate with you
- Send appointment reminders
- Process payments
- Maintain accurate clinical records
- Respond to enquiries submitted through our website
- Improve our website and services
- Meet legal, regulatory and professional obligations
How Your Information Is Stored
Patient records are securely stored using SimpleClinic, a cloud-based practice management system.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Telehealth Consultations
Where telehealth consultations are conducted via Zoom or other electronic platforms, reasonable steps are taken to maintain confidentiality and privacy.
However, electronic communications and online platforms carry inherent security risks and absolute confidentiality cannot be guaranteed.
Communication
We may contact you regarding appointments, treatment-related matters, administrative updates, and other information relevant to your care.
Appointment reminders may be sent via SMS and/or email.
By providing your contact details, you consent to receiving these communications.
Payments
Payments for consultations and services may be processed using Square and other secure third-party payment providers.
When you make a payment, certain information may be collected and processed by the payment provider in accordance with their own privacy policies and security procedures. We do not store your full credit card details on our systems.
We encourage you to review the privacy policy of any third-party payment provider you use when making payments through our business.
Disclosure of Personal Information
Your personal information will remain confidential and will not be disclosed to third parties except:
- With your consent
- To other healthcare practitioners involved in your care where authorised by you
- Where required or authorised by law
- Where necessary to prevent a serious threat to health or safety
We do not sell or rent your personal information to third parties.
Website Analytics and Cookies
Our website may use cookies and analytics services to help us understand how visitors use the site and to improve website performance.
Cookies are small files stored on your device that help enhance your browsing experience.
You may disable cookies through your browser settings, although some website functions may not operate as intended.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.
Requests should be submitted using the contact details below.
Retention of Records
Clinical records are retained for the period required by applicable legal and professional obligations.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Lauren Owens Naturopathy
Email: lauren@laurenowens.com.au
Phone: 0421 798 647
Website: www.laurenowens.com.au
ABN: 69 200 456 968